Zillow Mortgage Marketplace Benefits Smart Consumers

I have quoted on the Zillow Mortgage Marketplace for over a year now and I wanted to share a brief observation.

The best thing about finding your loan provider on Zillow is the feedback system.  You can learn everything you need to know as a consumer from, not only the star rating, but also the content of the feedback.  Someone who earns 5 stars, but does not compel their clients to write a paragraph about the experience could have simply followed through on the loan that was promised - this should be EXPECTED.  When you see a loan officer that generates detailed feedback, you know folks were not just satisfied, but IMPRESSED with the level of service provided.

On a related note, sometimes the lowest quote lenders don't have the best feedback.  It is important to weed out mortgage providers that act as the dollar stores of the mortgage industry.  When choosing a product or service simply on the basis of cost, buyer beware.  Low is good, of course, but don't make a determination for your mortgage provider on one factor alone.